How long do I have to wait to receive my quote?
We will respond to your quote request within a maximum of 24 hours. We endeavor to get back to you as soon as possible. If you have any urgent questions call us now 01302 246 448.
What is the quality of your garments?
We offer a full range of garments and clothing to accommodate all budgets. Our brands include Gildan, Fruit of the Loom, Continental, Canvas & American Apparel to name a few. Most brands offer a variety of styles ranging from lightweight cotton to heavyweight. Product specifics are available on request.
Can I order a sample?
Of course, if you require Direct to Garment Printing, Transfer Printing or Cad Cut Vinyl samples these are very easy. However, if you require Embroidery or Screen Printing, a sample can be expensive due to the set up charges. We will advise of the sample cost if this is applicable for you.
What is the sizing of your clothing and garments like?
All size information is available on our size guide. If you have any further questions contact us via our Live Chat service located at the bottom of the page or call us today on 01302 246 448.
Is there a minimum requirement to place an order?
We don’t have a minimum order policy. All orders are welcome no matter how big or small.
Can you print onto garments supplied by myself?
Yes, we can print or embroider onto your garments. You will need to post the items to us and or if you are local drop your item into our shop.
Do you offer any guarantees?
We are confident in our products and service and we offer all our customers a 100% money back guarantee if there is a fault with your garment or if we have made an error with the print or embroidery design. However, it is your duty to double check the visual proofs we send you prior to print for any design errors, spelling or grammatical errors. We cannot accept responsibility for any errors on a visual proof that you have approved. Please also bear in mind that colours may vary slightly from visual proofs depending on the printing technique chosen.
Do you have a returns policy?
We accept returns from products purchased within the clothing store within 7 days of purchase. Download and complete our returns form (link). It is important to complete the form correctly as it will ensure your return is processed as quickly as possible, whether you require an exchange or refund.
Unfortunately we are unable to accept any personalised returns unless there is a fault with the garments or we make an error with the printing or embroidery (i.e. the garments were not printed as per the visual proofs approved by you). If you think you have received faulty goods, please contact us within 24 hours of receipt of your garments, giving us full details of the damaged or incorrect goods, including photos if possible.
We will accept returns of such damaged or incorrect goods notified to us within 24 hours and will give you the option of a refund or reprint as part of our 100% Money Back Guarantee.
Sadly we are unable to process a refund if the artwork provided doesn’t meet the minimum standard quality for your desired method of print. Click here to view our artwork guidelines.